Goods/Products sold are not refunded unless goods are damaged when the customer received the goods/products. If the goods/products have been used or damaged by the customer, there will not be any refund.
Damaged goods/product must be notified to Firefly immediately upon received of the goods/products. Notification after 3 days upon receiving of the goods/product will not be entertained.
For a refund or exchange, the goods/products must be returned to Firefly. The returned goods/products will be checked with the receipt together. The packaging should also be in original condition in the original shipping container as received. Firefly will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund or exchange within 30 working days after the confirmation.
Please return your purchase to the following address:
FlyFirefly Sdn Bhd Lot R-01, 3rd Floor, CITTA Mall, No: 1, Jalan PJU 1A/48, Ara Damansara, 47301 Petaling Jaya,
Please contact us at email@example.com if you have any questions or doubts.